ATP chief Chris Kermode has revealed Nick Kyrgios was "distraught" with his behaviour last week that led to a fine and ban.
Kyrgios was fined $25,000 and suspended for eight weeks after appearing to give up during a second-round match at the Shanghai Masters.
It is the latest in a long line of controversies - on and off the court - surrounding the Australian and he has paid the price for a lack of discipline.
The 21-year-old will be able to resume his career on November 7 if he consults a sports psychologist, and reports claim the Canberra-born ace has agreed to seek help.
Kyrgios was booed by sections of the crowd in China for his antics but, while admitting that the Aussie needs to grow out of his "immaturity", Kermode feels there is a lot more to the tainted youngster than meets the eye.
"He was distraught about how he behaved," he told the Daily Mail. "He is a young athlete with a huge amount of talent for whom the spotlight is sometimes too much.
"The saddest part is that to the outside world it comes across that he doesn't care. But it's actually a defence mechanism to deal with the situation. He needs to channel that. A lot of it is immaturity but you learn through experience.
"We took the view he needed to be suspended and there is also an obligation not to be just the policeman but to try and help as well."